Carymy · Information and care

Delete your Carymy account

You can request deletion of your account and associated data without reinstalling the app.

Request by email

Send your request to [email protected] with the subject “Carymy — account deletion request”.

This button opens your email app. The request is only sent when you send the message. If it does not open, use the address above in your email service.

What to include

Your Carymy account email and login method: Google, Apple or email.
State that you want to delete your account and associated data.
Wait for our reply to verify ownership and receive updates on your request.

Where possible, use the email linked to your account. If you used Apple’s Hide My Email, provide the relay address associated with Carymy. Do not send a password, identity document or access code in your first message. We may ask you to verify identity before processing deletion.

You can also use the app

In versions where the feature is enabled, open Settings → Delete account, read the information, select the confirmation and authenticate again. If the option is unavailable, use the email channel on this page.

What will be removed

Your login account, profile, library and files stored in the service.
Schedules, notices, connections and shared schedules related to your account.
Operational billing records associated with your Carymy user, and a request to remove the customer in RevenueCat.

What may remain

Copies already saved by other people may remain in their libraries without identifying the sender. Purchase receipts and records held by Apple or Google follow those stores’ rules.

After completion, a technical deletion marker remains for seven days to prevent use of old sessions. Records needed for support, security or compliance with obligations may have separate retention periods; we will explain applicable exceptions during support. This page does not promise deletion of records independently maintained by providers.

Processing takes place on the server and may depend on identity verification and service availability. If something is pending, we will provide an update. Offline devices only update data and alarms when they reconnect.

Premium subscription: deleting your account does not automatically stop store charges. Manage your subscription with Apple or Google Play.

Deletion is permanent. Signing in after completion creates a new account without recovering previous data.